Terms & Conditions
Please read these terms carefully before placing an order with Flatpack-kitchens.co.nz.
Payment
All cabinetry is paid for in full at the time of order. We accept payment via Stripe during checkout. Your order will not be processed until full payment has been received and cleared.
Pickup and Delivery
Cabinetry is ready for factory pickup in 7 days from order confirmation. For delivery to site, certain conditions apply including site access, forklift availability, and a safe unloading area.
You can choose delivery during checkout. At the Shipping stage, select delivery to your address.
If your order is being delivered outside of Tauranga, it will be collected by our freight company. They will contact you after uplift to confirm a delivery time.
If your order is being delivered within Tauranga, a member of our team will contact you the day before delivery to confirm.
Please note: The “date required” selected at checkout is an expected production date, not a delivery date. Once your order is completed, it will be booked onto the next available truck servicing your region. Truck uplift days vary by location, and some regions only have one uplift per week.
While our team will do their best to make the next truck if it falls before your required date, this cannot be guaranteed.
Delivery pricing is calculated based on the size of your order and your location. Once you’ve added everything to your cart, use the shipping calculator at the bottom of the page by entering your postcode and region to receive a quote.
Materials and Warranty
The board we use is Laminex 16mm TE White Melteca board with a white satin finish and 1mm PVC edging for all carcasses. All of our board is manufactured in New Zealand from sustainably grown New Zealand pine.
Our coloured cabinet components are supplied by Laminex NZ. These are also 16mm or 18mm Melteca panels with a 1mm edge. All woodgrain options are in Woodgrain finish, which has a slight texture to it. All plain colours are available in Naturale finish.
Damaged, Missing or Incorrect Orders
If you discover something damaged, missing or incorrect with your order, contact us by email at info@flatpack-kitchens.co.nz as soon as possible with details of the issue and any relevant images. We will aim to find a resolution and get back in touch as soon as possible.
Custom Requests
If you have a specific request that cannot be sourced through this website, please contact us directly at info@flatpack-kitchens.co.nz.
Questions about these terms?
Contact us